Terms, Conditions and Shipping

Q: How do I get in touch with you?
A: If you have any questions or concerns, please email jenny@conversity.co.nz or phone Jenny on (+64) 274 863 623

Q: Who owns Conversity in New Zealand?
A: Conversity is registered in New Zealand as a trademark of Jenny Magee Ltd, P.O. Box 12209, Chartwell Square, Hamilton 3248.

Shipping

Q: Do you ship internationally?
A: Yes, we do. Contact jenny@conversity.co.nz for international shipping rates. Once we have your delivery address and order we will send you an invoice. Once this invoice has been paid via PayPal we will ship your order out to you.

Q: How long before I get my order?
A: We’ll be dispatching your order within 5 business days of receiving it. If there are any delays, we’ll contact you as soon as possible.

Q: How can I track my order?
A: Once your order has been shipped, we’ll send you an email with the courier tracking number, so you can check where the order is at.

Q: Will I have to sign for the package?
A: For deliveries within New Zealand, we use Fastway Couriers. This requires a signature to ensure your order is safely delivered. If you are not in when the courier calls, they will leave a collection note for you. Let us know if you are happy to have the order shipped without requiring a signature.

Q: What if the order is damaged?
A: There is no charge for you to return an order to us, if your shipping destination was in New Zealand. Contact us to arrange any returns.

Q: I put the wrong delivery address on my order
A: If you’ve given us the wrong address, email jenny@conversity.co.nz or phone Jenny on (+64) 274 863 623. If we make a mistake in addressing your parcel, then we’ll provide a replacement or a refund.

Payment

Q: What forms of payment do you accept?
A: We accept Visa or Mastercard via the website, plus online banking and cheques. We do not recommend that you send cash by post. All prices are quoted in New Zealand dollars.

Q: Do you accept international credit cards?
A: Yes, we currently accept Visa and Mastercard through the website store.

Q: Is it safe to use my credit card on your site?
A: We know that security is important to you, so we use PayPal payment gateway which is a payment method for online purchases enabling buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

Q: How do I sign up for PayPal?
A: You can sign up for a PayPal account by going to https://www.paypal.com.

Q: How do I use a Paypal payment option?
A: Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.

Q: What do I do if I have questions about my PayPal account?
A: You may contact PayPal customer service by going to https://www.paypal.com

Q: How is billing done for PayPal?
A: Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by going to https://www.paypal.com.

Q: When are funds transferred out of my PayPal account for my order?
A: PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by going to https://www.paypal.com.

Q: Are there any shipping restrictions when using PayPal to place my order?
A: Please be advised that PayPal orders may be shipped “signature required” in accordance with PayPal policies and procedures.

Q: Can I place my order by email or phone?
A: Yes, you can email your order to jenny@conversity.co.nz or phone Jenny on (+64) 274 863 623. Order forms are also available on the website.

Q: I entered the wrong bank account number for my Conversity payment
A: We provide the facility for you to use online banking. We think it’s your responsibility to make the correct payment, so if you credit your payment to an incorrect account, please let us know as soon as possible. We’ll hold shipment until it’s sorted out.

Q: Do you charge sales tax?
A: Yes, all orders with a New Zealand delivery address include GST, unless otherwise stated. If your order is shipped to an address outside New Zealand, no GST will be charged. For all orders outside of New Zealand, the customer is the importer and responsible for all customs duties and sales tax.

Q: Will you provide a receipt?
A: Yes, we’ll send your receipt along with your order.

Q: How do I cancel my order?
A: Email jenny@conversity.co.nz within 24 hours of placing your order.

Your Account

Q: My email address has changed
A: Simply log into your account and update your details

Q: How can I unsubscribe from the newsletter?
A: There are three easy ways to unsubscribe. You can do this at any time simply by clicking the unsubscribe link in the newsletter, click here to manage your subscriptions, or by emailing jenny@conversity.co.nz

Links

The Conversity website may have links to other sites that we consider could be of interest to you. Once you use links we have no control over other websites. If you find something offensive on any of our links, please let us know and we’ll review the link.